To be recognised as the leading provider of accounting and business services in the North West.
We will always strive to provide professional advice and services of the highest possible standard. Client care will be at the heart of everything we do.
We will listen to and involve our clients, staff and partners as we develop and grow to ensure our business always meets their needs.
What we say and how we act should always be true to our core values.
We believe that the client should always come first. We will get to know you, and promise to listen to you. We will work together with you to understand your aims and objectives, make a plan for the future and help you to achieve your goals.
We pride ourselves on being friendly and approachable, and making ourselves available when you need us. We will be open and honest with you and always try to explain things clearly without using jargon. If we say we will do something, we will.
We have developed the RfM Customer Charter so that you always know what to expect from your experience with us. It takes two sides to foster a great accountant/client relationship, so our Charter also sets out what we expect from our clients too.
You can view the RfM Customer Charter here.
Excellence as standard
We aim for excellence in everything that we do and each piece of advice we give, to deliver a service that exceeds our clients’ expectations.
Investing in our people
To provide an exceptional service we need exceptional people. We will invest in our people to ensure they are appropriately trained and qualified. Professional development is an ongoing journey and we will create a culture that encourages continuous learning.
Our staff will understand and strive to demonstrate our values in everything they do.
Find out more about the opportunities for working and training with us here.
Partnerships for success
We believe effective partnerships are key to achieving business success. We see ourselves as partners to our clients – and we share their desire to do business effectively.
We also form partnerships with those providing services directly to our business. In all our partnerships, we will seek a ‘win/win’ relationship, to ensure our partners feel valued and understand how the partnership contributes to the success of our respective businesses.
Moving forward with Innovation and Technology
We will seek innovative solutions and embrace technological advances to provide great services to clients, connect efficiently with clients and partners, and attract the best people.